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FAQ

  1. ORDERS
  2. SHIPPING/TRACKING/DELIVERIES
  3. EXCHANGES/ RETURN / CANCELLATION
  4. REFUNDS
  5. OTHERS
  6. FINE WORLD WALLET

 

ORDERS

  1. Ordered the wrong size/product/color do I do?

Hey, not to worry. Just drop an email to us on ORDERS@THEFINEWORLD.COM and we will take care of your order. To talk to our customer care, call on 0141-4022439 or whats app us on +91-9784471666.

  1. My amount was debited twice. How can I get a refund of excess amount?

Let us know by sending a mail on ORDERS@THEFINEWORLD.COM and we will credit back the excess amount.

Sometimes it happens at the payment gateway and if your amount is debited twice just let us know by writing to us on ORDERS@THEFINEWORLD.COM, with your transaction details and we would credit bank the excess amount.

  1. What are the modes of payment I can choose from?

We currently offer 4 modes of payment:

  1. CC Avenues – For Debit Card/Net banking/Credit card
  2. COD – Cash of delivery for major cities across India
  3. Cheque – Cheque or cash credited to our account

(For Cheque or cash we need Xerox of deposited amount slip on ORDERS@THEFINEWORLD.COM with your purchased item SKU.)

 

  1. How do I cancel my order once placed?

To cancel your order, you need to drop us an email on ORDERS@THEFINEWORLD.COM or call us on 0141-4022439 or whats app us on +91-9784471666.

  1. How do I place a bulk order?

You can also place bulk order by (SUBMIT BUYING PAGE) page or Mail us at ORDERS@THEFINEWORLD.COM with the quantity required with corresponding size/color and other factors. We will revert to you within 24 hrs. with the best price and availability of the same.

You can also place bulk order by calling us on 0141-4022439 or whats app us on +91-9784471666.

  1. Do you gift wrap the package?

Yes we do.

  1. I am unable to place an order.

Sometimes due to technical issues, you might face difficulty placing an order. Even after few trials, you cannot place your order, please write to us on ORDERS@THEFINEWORLD.COM or call on 0141-4022439 or whats app us on +91-9784471666. If you describe your issue over mail and send u screenshot that would be a great help to rectify this.

  1. I cannot proceed to the payment page?

It might be some technical problem and you can contact us for the same by writing to us on ORDERS@THEFINEWORLD.COM or call on 0141-4022439 or whats app us on +91-9784471666.

  1. Coupon code not working. What should I do?

Check if the coupon is correct and it should not contain any space or other characters, if the problem still continues, them write us on ORDERS@THEFINEWORLD.COM or call on 0141-4022439 or whats app us on +91-9784471666.

  1. Do you offer custom made jewelry?

Currently we do not offer custom made jewelry but we are looking forward to do this very soon.

  1. Can I track my order?

Of course you can. Once the product is shipped from our warehouse, you receive an order confirmation with tracking code. You can also check the status of your order by logging in to your account on our website.

  1. Why is my order delayed?

Orders are usually delayed due to supply chain and courier problem. If your order is delayed just write us on ORDERS@THEFINEWORLD.COM or call at 0141-4022439 or whats app us on +91-9784471666. We will try to expedite the process from our end.

  1. How do I know about new launches?

We send a newsletter every 15 days of a new launch. To subscribe to our newsletter, send us your email address via newsletter section at bottom of the page or send us your email on ORDERS@THEFINEWORLD.COM or whats app us on +91-9784471666.

  1. I need the package to be gifted to someone, is there any way to speed the process?

If you want Express Delivery we can provide that too but for that Charges will be charged according to location. Order delivery time depends on the location. For this you will get a confirmation Email from us. Please consider your order confirmed after that email only.

  1. Do I have to order online, do you have any stores?

We do not have any stores and we only sell online.

  1. Can I make changes to my order or add one more product in the same order?

Yes, you can. You need to send us a mail at ORDERS@THEFINEWORLD.COM or Call us at 0141-4022439 or whats app us on +91-9784471666 with the changes as soon as your order is placed.

  1. Can I cancel my order?

Yes, you can mail us and request for a cancellation. To do this write to us at ORDERS@THEFINEWORLD.COM or call us at 0141-4022439 or whats app us on +91-9784471666.

  1. When will you be getting more stocks in?

We refresh our stock monthly. For more enquiries call us 0141-4022439 or whats app us on +91-9784471666.

  1. Do you have a size guide? /How do I know what size will fit me?

Yes, we do have a size guide on our website. Alternatively, you can get your measurements with the help of our measurement guide here:

  1. I can’t find an item I saw advertised?

If the product you saw the ad of is not on our product list, it is possible it is out of stock or the ad you saw was old. For More Information you need to send us a mail at ORDERS@THEFINEWORLD.COM or Call us at 0141-4022439 or whats app us on +91-9784471666 with the changes as soon as your order is placed.

  1. Can I pre-order an item?

We do take pre-order. Sometime we take orders before it is launched or our online store or before we get the physical stock.

  1. How do I make changes to my order?

Please send us a mail on ORDERS@THEFINEWORLD.COM or call us at 0141-4022439 or whats app us on +91-9784471666, stating the changes you want to make in the order.

  1. How do I know the status of my order?

You can see the status of your order by logging into your account.

  1. What should I do if my payment fails?

You can reorder by logging in to your account; also, you can opt for other payment gateways like cash on delivery or Cheque. If you are still unsure and want to do order on phone, just call us on 0141-4022439 or whats app us on +91-9784471666 and we will place your order using pay in cash or cash on delivery option.

SHIPPING/TRACKING/DELIVERIES

  1. How do I get shipping details?

Shipping details will be sent to you on your email after the order is dispatched.

  1. How much time does it take to deliver the package?

It usually takes 2-4 working days to deliver. However, the delivery time also depends on your location. For Delhi and Mumbai, the delivery time is 2 days, while for southern and Eastern India it normally takes 3-4 days to deliver.

  1. What courier service is the package delivered through?

 

We are partnered with FedEx and speed Post for deliveries. Sometimes we also use other courier services for remote locations.

 

  1. When will my package arrive?

 

It depends on location and usually it took 3-5 days after product is ordered.

 

  1. How do I change my shipping address in my account?

 

You can edit your shipping or billing address by going to 'My account' after login if you have troubles logging in just write to us at SHIPPING@THEFINEWORLD.COM

 

  1. Do you offer international shipping?

 

Currently, we only ship within India, but in future we are looking we are looking forward to ship to International locations.

 

  1. The couriers mentioned on site are not available in my area, how can you deliver the package?

 

In such cases, we will send the package via speed post or via another courier service that is available in your area. For this you will get a confirmation Email from us. Please consider your order confirmed after that email only.

 

  1. What if I am not at home when the parcel is delivered?

 

Our courier person will try to connect with you before they come, so you are prepared. In case no one is available at the mention address, at the time of delivery, they would reconnect with you and deliver at an alternative day/time.

 

  1. Can you deliver to a different address than my shipping address after placing an order?

 

Yes this can be done. You need to mail us and give the details soon after order is placed.

We can definitely deliver to a different address but the changes have to be made within 24 hours of placing an order. Once the product is shipped, we can't change the delivery address.

 

  1. Are there any shipping charges?

 

We do not charge for shipping on selected locations.

 

  1. I am going out of town, can you expedite my delivery?

 

We can expedite your shipping if you let us know within 24 hours of placing your order by writing to us at SHIPPING@THEFINEWORLD.COM.

 

  1. Can I get deliveries on all days of the week?

 

We deliver on 6 days of the week except a Sunday.

                                                  

EXCHANGES/ RETURN / CANCELLATION

 

  1. I received a product different from the one I ordered?

 

Do not worry. It might have been a mistake from our end. We will replace it with the right product. You can contact us on EXCHANGE@THEFINEWORLD.COM within 24 hours with the transaction details.

 

  1. My product was not in a good condition?

 

We will change the product of offer full refund for the same. For this, we also do a reverse pickup.  If you want your order to be picked up for exchange, you can write us on EXCHANGE@THEFINEWORLD.COM.

 

  1. I want to exchange my product. What is the procedure for that?

 

We will do a reverse pickup free of charge.  Just write us on EXCHANGE@THEFINEWORLD.COM, stating your reason for exchange in some cases, if the location is not covered by our courier partner, then you yourself can return the product to us and we will refund upto Rs.100 to your account for the same.

 

  1. How do I return an item? Do I have to send it back?

We have reverse pick up so the package will be brought to us by our courier partners. However there are certain areas not covered by our courier and for this you will have to courier the product yourself.

 

  1. How long do I have till I have to return the items?

 

You can return the item back to us within 30 days of receiving the same.

 

  1. How long does it take to process the return?

 

We arrange for a reverse pick up in case of returns which usually takes 4-5 days. After we receive the item, the exchange will be processed within 24 hours and sent.

 

  1. How much does it cost to return an item?

 

If we send for a pickup of your product, then it's free. Otherwise, for areas where or courier service is not available, you have to bear the costs and send it to us However, we will refund you up to Rs.100 against the same.

 

  1. Will I be charged for the Refund?

 

No you will not be charged for refund.

 

  1. What is Free Replacement?

If you have received an item in a ‘Damaged’ or ‘Defective’ condition or it is ‘Not as Described’ by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller’s policy when buying or before initiating a return for a replacement.

Returns are covered by the 30 Day Replacement Guarantee.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

  1. What is Free Replacement?

If you have received an item in a ‘Damaged’ or ‘Defective’ condition or it is ‘Not as Described’ by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller’s policy when buying or before initiating a return for a replacement.

Returns are covered by the 30 Day Replacement Guarantee.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

  1. What is Free Exchange?

If you are not satisfied with the item delivered, you can request an exchange in a different size or color or variation. All this again, at no extra cost to you. Be sure to check the Seller’s Return Policy when buying or before initiating a return for exchange.

Returns are covered by the 30 Day Replacement Guarantee.
Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

  1. How do I return an item purchased on THE FINE WORLD?

Returns are easy, simply follow these steps
- Contact us and provide Order ID details.
- Customer Support will confirm the return request and will inform you about the pickup process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

Note:

- We do not charge extra for returns and all replacements/pickups are done free of cost.
- Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the return.
- We support Replacement across categories/sellers in case of damaged item.
- For details on Seller specific return policy, please check respective Seller page
- In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account
- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
- Made-to-order/custom Jewellery cannot be returned.

All this is subject to the Seller’s return policy. Returns are covered by the 30 Day Replacement Guarantee for seller Affordable IT Solutions Pvt. Ltd. or the 10 Day Replacement Guarantee for all other sellers on THE FINE WORLD.

  1. What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received by email
- In case we can’t pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt
- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
- Mention the Return ID on the package so that we can acknowledge your return
- Please mention Seller’s address as specified in the email notification sent to you
- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

Refund/replacement will be initiated as soon as Seller receives the product from you.

  1. I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don’t get the return within the promised date, contact us immediately.

  1. Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

  1. What is the Items condition for Exchange?

We allow exchange on all item such as Fashion Jewellery or Imitation Jewellery, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

We hope you understand that the product can only be used for trial and cannot be used, washed, or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

  1. I have changed my mind and would like to retain the product. What do I do?
    Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
  2. Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

  1. When are returns not possible?

There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame.
- Product is damaged because of use or Product is not in the same condition as you received it.
- Defective products which are covered under the manufacturer’s warranty.
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Items that are returned without original packaging, freebies or accessories.
- Made-to-order/Custom Jewellery

  1. What is THE FINE WORLD’s Replacement Guarantee?

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery.

Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

  1. How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

  • Log into you’re THE FINE WORLD account and go to the ‘My Orders’ page
  • Identify the item you want to cancel and click on the corresponding ‘View Details’ link
  • In the detailed order page, you will see ‘Cancel’ links against each of the items in that order
  • Click on the ‘Cancel’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
  1. Why do I see a disabled ‘Cancel’ link?
  • A disabled ‘Cancel’ link can mean the following things:
    The item is being shipped together with another order of yours
    The item is non-refundable (eg. e-Gift Vouchers)
  • In any of the above cases, you can get in touch with our Customer Support for more information
  1. How long will it take to process my cancellation request?
  • Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
  • If the Order Status shows the item(s) in your order as ‘Shipped’, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
  • If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by THE FINE WORLD.
  • What are the modes of refund available after cancellation?
    In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

 

 

 

 

REFUNDS

 

  1. How do I obtain a refund for my product?

 

Contact us on REFUNDS@THEFINEWORLD.COM or call us on 0141-4022439 or whats app us on +91-9784471666.

  1. How long does it take to get a refund?

 

After the amount is refunded, it usually takes 7-10 days to credit to your account.

 

  1. When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when
- In-line with Buyer Protection, when a dispute has been ruled in your favors

  1. I’ve still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.

 

Others

 

  1. Are my transactions safe?

 

We use best cloud server for our website and data in it are completely safe. Also, we never save any debit/credit card numbers for any transaction. We are also implementing SSL {security server layer} through which all transaction data is routed encoded form to prevent hacking.

 

  1. What to do if my payment fails?

 

Sometime it happens due to bad connectivity/ Internet issue/ Bank authentication fails. You can retry same order by choosing same or other payment.

 

  1. My account is debited but I did not receive any confirmation?

 

This happens sometimes due to connectivity issue. If after making the payment customer is not directed to an confirmation page, then you might not get any confirmation mail. In that case, please write to us at PAYMENT@THEFINEWORLD.COM and we will make sure that your order is processed.

 

FINE WORLD WALLET

There are two modes of refund:
THE FINE WORLD Wallet – If you choose this option, the amount will be added to your THE FINE WORLD Wallet in the ‘store credit’ component. This applies when Affordable IT Solutions Pvt. Ltd. is the seller.
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, THE FINE WORLD will complete the cancellation and initiate the refund, depending on your preference.