Frequently Asked Questions

Hey, not to worry. Just drop an email to us on ORDERS@THEFINEWORLD.COM and we will take care of your order. To talk to our customer care, call on 0141-4022439 or whatsapp us on +91-9784471666.

Let us know by sending a mail on ORDERS@THEFINEWORLD.COM and we will credit back the excess amount. Sometimes it happens at the payment gateway and if your amount is debited twice just let us know by writing to us on ORDERS@THEFINEWORLD.COM, with your transaction details and we would credit bank the excess amount.

To place a bulk order, you have the option to either visit our Bulk Order page or send us an email at ORDERS@THEFINEWORLD.COM, indicating the desired quantity, corresponding size/color, and any other relevant specifications. We will respond within 24 hours with the best price and availability of the requested items. Alternatively, you can also place a bulk order by calling us at 0141-4022439 or sending us a whats app message via +91-9784471666.

In case you encounter difficulty in placing an order due to technical issues, please do not hesitate to contact us. You can reach us by sending an email to ORDERS@THEFINEWORLD.COM, calling us at 0141-4022439, or sending us a message via WhatsApp at +91-9784471666. Kindly provide a detailed description of the issue you are facing, and if possible, attach a screenshot to help us rectify the problem.

If you encounter any technical issues, please feel free to get in touch with us by sending an email to ORDERS@THEFINEWORLD.COM, calling us at 0141-4022439, or sending us a message via WhatsApp at +91-9784471666.

Please ensure that the coupon code is accurate and does not contain any additional spaces or characters. If the issue persists, kindly contact us by sending an email to ORDERS@THEFINEWORLD.COM, calling us at 0141-4022439, or sending us a message via WhatsApp at +91-9784471666.

Certainly, we provide the option of custom-made jewelry. Kindly click on the link below and specify the exact details of your desired piece:Custom Made Jewelery

Certainly, you can track your order. Upon shipment of the product from our warehouse, you will receive an order confirmation including a tracking code. Additionally, you may log in to your account on our website to check the status of your order.

Delivery of orders may sometimes experience delays due to issues with the supply chain or courier services. If you experience any delays with your order, please do not hesitate to contact us by sending an email to ORDERS@THEFINEWORLD.COM, calling us at 0141-4022439, or sending us a message via WhatsApp at +91-9784471666. We will do our best to expedite the process from our end.

We release a newsletter every 15 days to announce new launches. To subscribe, please provide us with your email address through the newsletter section at the bottom of our webpage, or by sending us an email at ORDERS@THEFINEWORLD.COM or sending us a message via WhatsApp at +91-9784471666.

We offer Express Delivery upon request, but please note that charges may vary depending on your location. The delivery time of your order will also depend on your location. Upon confirmation of your Express Delivery request, we will send you a confirmation email. Please consider your order confirmed only after receiving this email.

Yes, it is possible to make changes to your order. You may do so by sending us an email at ORDERS@THEFINEWORLD.COM, calling us at 0141-4022439, or sending us a message via WhatsApp at +91-9784471666 as soon as your order is placed. Alternatively, you can also make necessary changes to your order by logging into your account on our website.

Certainly, you may cancel your order by sending us a request via email at ORDERS@THEFINEWORLD.COM, calling us at 0141-4022439, or sending us a message via WhatsApp at +91-9784471666. Alternatively, you can also cancel your order by logging into your account on our website and making the necessary changes.

We update our stock on a monthly basis. For further inquiries, you may contact us by calling 0141-4022439 or sending us a message via WhatsApp at +91-9784471666.

Certainly, we provide a size guide on our website for your convenience. Additionally, you can refer to our measurement guide available at the following link to obtain your measurements:

Bangle Size Guide
Ring Size Guide
Necklace Size Guide

If you come across an advertisement featuring a product that is currently unavailable on our website, it may be due to the product being out of stock or the advertisement being outdated. For more information, please contact us via email at ORDERS@THEFINEWORLD.COM, by phone at 0141-4022439, or via WhatsApp at +91-9784471666.

We do offer the option of pre-ordering. This allows you to place an order for a product before it is launched on our online store or before we receive the physical stock.

You can see the status of your order by logging into your account: Visit My Account.

You can reorder by logging in to your account; also, you can opt for other payment gateways like cash on delivery or Cheque. If you are still unsure and want to do order on phone, just call us on 0141-4022439 or whats app us on +91-9784471666 and we will place your order using pay in cash or cash on delivery option.

Shipping information will be shared with you via email once your order has been dispatched. Alternatively, you can also view your shipping details by logging into your My Account page.

The standard delivery time is typically 2-4 working days, but it may vary based on your location. Deliveries to Delhi and Mumbai usually take 2 days, while it may take 3-4 days for southern and eastern parts of India.

We have partnered with different courier companies for deliveries to all locations.

It depends on location and usually it took 3-5 days after product is ordered. for more details please visit My Account.

You can edit your shipping or billing address by going to My Account. after login if you have troubles logging in just write to us at SHIPPING@THEFINEWORLD.COM

We do provide international shipping services.

If such a situation arises, we will ship your package via speed post or any other courier service that is available in your area. A confirmation email will be sent to you in this regard, and please note that cash on delivery (COD) is not available for these orders.

Our courier person will try to connect with you before they come, so you are prepared. In case no one is available at the mention address, at the time of delivery, they would reconnect with you and deliver at an alternative day/time.

Yes this can be done. You need to mail us and give the details soon after order is placed. We can definitely deliver to a different address but the changes have to be made within 24 hours of placing an order. Once the product is shipped, we can't change the delivery address.

Selected locations are eligible for free shipping without any additional charges.

We can expedite your shipping if you let us know within 24 hours of placing your order by writing to us at SHIPPING@THEFINEWORLD.COM.

In Most of the Cases We deliver on 6 days of the week except a Sunday. For express Parcels we usually deliver on Sunday also.

Please don't worry, as it may have been an error on our part. We will happily replace the incorrect product with the right one. Kindly reach out to us within 24 hours with the transaction details at customercare@THEFINEWORLD.COM.

We offer the option of either exchanging the product or receiving a full refund. In case of an exchange, we also provide a reverse pickup service. To initiate this process, please send an email to customercare@THEFINEWORLD.COM or login to your My Account.

We offer a free reverse pickup service for exchanging products. Please email us at customercare@thefineworld.com with your reason for exchange. If, in some cases, our courier partner does not cover your location, you can return the product to us yourself and we will refund up to Rs. 100 to your account.

We offer reverse pick up service through our courier partners for most areas. However, there may be certain locations where this service is not available. In such cases, you may have to courier the product back to us yourself.

If you wish to return an item, you may do so within 30 days from the date of receipt.

We offer a reverse pickup service for returns, which typically takes 4-5 days. Once we receive the item, we process the exchange within 24 hours and dispatch the new item.

If we arrange a pickup for your product, it is free of cost. However, in case our courier service is not available in your area, you will have to bear the shipping cost and send the product back to us. We will reimburse you up to Rs. 100 for the shipping charges.

No you will not be charged for refund.

If you are not satisfied with the item delivered, you can request an exchange in a different size or color or variation. All this again, at no extra cost to you. Be sure to check the Seller’s Return Policy when buying or before initiating a return for exchange. Returns are covered by the 30 Day Replacement Guarantee. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

If you are not satisfied with the item you received, you may request an exchange for a different size, color, or variation at no additional cost. However, please review the Seller's Return Policy prior to making a purchase or initiating a return for exchange. All returns are covered by the 30 Day Replacement Guarantee. Please note that exchange is subject to the Seller's stock availability. If the product is out of stock, you will receive a full refund without any questions asked.

Returns are easy, simply follow these steps

• Contact us and provide Order ID details.
• Customer Support will confirm the return request and will inform you about the pickup process.
• Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

Note:

• We do not charge extra for returns and all replacements/pickups are done free of cost.
• Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the return.
• We support Replacement across categories/sellers in case of damaged item.
• For details on Seller specific return policy, please check respective Seller page.
• In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account.
• Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
• Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
• Made-to-order/custom Jewellery cannot be returned.

All this is subject to the Seller’s return policy. Returns are covered by the 30 Day Replacement Guarantee for seller Affordable IT Solutions Pvt. Ltd. or the 10 Day Replacement Guarantee for all other sellers on THE FINE WORLD.

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

• We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received by email
• In case we can’t pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt
• Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
• Mention the Return ID on the package so that we can acknowledge your return
• Please mention Seller’s address as specified in the email notification sent to you
• Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
If you don’t get the return within the promised date, contact us immediately.

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

We allow exchange on all items such as Fashion Jewellery or Imitation Jewellery, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice. We hope you understand that the product can only be used for trial and cannot be used, washed, or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

Please whats app us at +91-9784471666 to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery.
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

If the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

To cancel an item in your order:

1. Log into your THE FINE WORLD Account. and go to the ‘My Orders’ page
2. Identify the item you want to cancel and click on the corresponding ‘View Details’ link
3. In the detailed order page, you will see ‘Cancel’ links against each of the items in that order
4. Click on the ‘Cancel’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

A disabled ‘Cancel’ link can mean the following things:

• The item is being shipped together with another order of yours
• The item is non-refundable (e.g. e-Gift Vouchers)

In any of the above cases, you can get in touch with our Customer Support for more information.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as ‘Shipped’, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by THE FINE WORLD.

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

Contact us on refunds@thefineworld.com or call us on 0141-4022439 or WhatsApp us on +91-9784471666.

After the amount is refunded, it usually takes 3-4 days to credit to your account.

• In-line with Buyer Protection, when a dispute has been ruled in your favor

Typically, your custom piece will be in your hands 2-4 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:

Design: As long as it takes for you to tell us it's perfect

When it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.

Production: Approximately 2-4 weeks

Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we ship it to you.

Shipping: 1-3 days (domestic), Approximately 1 week (international)

We offer free shipping within the US via FedEx or USPS, and we ship international packages via DHL Worldwide Express, one of the fastest services available. Depending on location, international shipments can sometimes be delayed by local customs for inspection, which can extend the delivery time.

Unlike other jewelers and jewelry stores, each piece of jewelry we produce starts off as a brand new idea. Because of that, it’s difficult to know how much a piece is going to cost without knowing a bit more about the idea you have in mind.

The easiest way to figure out how much your piece will cost is to start a consultation with us and let us know what you're looking for - we can provide an estimate with only a few details.

We're able to produce heirloom-quality custom jewelry for prices that are comparable to what you'd pay for similar quality pieces off the shelf. If you're purchasing a piece of jewelry that you want to last a lifetime (like an engagement ring, anniversary present, or family heirloom, for instance), then we offer the opportunity to have something made just for you for roughly the cost of something that's been mass-produced.

However, custom designing and making every piece one-by-one means that there will be some variation in cost. The final cost will depend on factors such as the complexity of the design, the materials used, and the time and skill required to create the piece.

To get an accurate estimate of the cost of your custom jewelry piece, please start a consultation with us and provide as many details as possible. We'll work with you to create a beautiful and unique piece of jewelry that fits your budget.

Discussing your custom jewelry design with our team is free of charge. We will work with you to price out different options to fit your budget.

If you decide to move forward with your design, we do require a deposit before creating 3D models and renderings. The deposit will be applied towards the final cost of producing your piece.

Sometimes, issues can arise during the checkout process such as poor connectivity, internet issues, or failed bank authentication. If this happens, you can retry the same order by selecting the same or a different payment option.

This happens sometimes due to connectivity issue. If after making the payment customer is not directed to a confirmation page, then you might not get any confirmation email. In that case, please write to us at CUSTOMERCARE@THEFINEWORLD.COM and we will make sure that your order is processed.